FAQs
Please reach out if you have any questions or trouble with our software.
Help with Dongles
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Dongle ID Mac
- Open Mac Apple icon
- Open "About This Mac"
- Click on "System Report"
- Under Hardware, click on USB
- Under USB/High-Speed Bus, click on USB Disk
- Look for "Serial Number". This is the dongle ID
Mac Lion
- Open Mac Apple icon
- Open "About This Mac"
- Click "more info"
- Click on the Storage tab, then click on Disk Utility
- Click on "USB"
- Then click "Serial ID"
Vista
- Double-click the icon in the lower-right task bar that says "safely remove hardware"
- Click on "Properties", then "Details"
- Select "Device Instance Path" from the drop-down list
- The dongle ID will appear as the last part of a line, everything after the slash mark ("\")
Windows 7
- Navigate to Computer, then click on the dongle drive
- Right-click for Properties, then click "Hardware"
- Select Flash drive, then "Properties"
- Click "Details", then "Choose Device Instance Path"
- The serial ID is everything after the last slash mark ("\")
Windows 8
- Click "Desktop View", then "File Explorer"
- Right-click for Properties, then click "Hardware"
- Select Flash drive, then "Properties"
- Choose "Details", then "Choose Device Instance Path"
- The serial ID is everything after the last slash mark ("\")
Windows XP
- Right-click on My Computer, then click "Properties"
- Click the "Hardware" tab, then "Device Manager"
- Under Disk Driver, find the USB drive and double-click on it
- Click on the "Details" tab
- Make sure that "Device Instance" is chosen
- The Serial ID for the dongle will appear after the slash mark ("\")
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Frequently Asked Questions
- 1) How do I install FlowJo?
- 2) How do I locate the hardware address (HWA) for FlowJo licensing and 30-day trials?
- 3) What are the different licensing options available?
- 4) What is the price of an upgrade?
- 5) What computer specifications are required to run FlowJo?
- 6) How do I pay by credit card?
- 7) Do I qualify for an academic discount?
- 8) Should I buy a dongle or a serial number?
- 9) Is my license compatible with Mac and Windows (PC)?
- 10) Will the new v10 license work with older versions of FlowJo (v9, v8, v7, v6, etc.)?
- 11) How do I find my dongle ID?
- 12) Another list
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