FAQs

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Help with Dongles

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Dongle ID Mac
  1. Open Mac Apple icon
  2. Open "About This Mac"
  3. Click on "System Report"
  4. Under Hardware, click on USB
  5. Under USB/High-Speed Bus, click on USB Disk
  6. Look for "Serial Number". This is the dongle ID
Mac Lion
  1. Open Mac Apple icon
  2. Open "About This Mac"
  3. Click "more info"
  4. Click on the Storage tab, then click on Disk Utility
  5. Click on "USB"
  6. Then click "Serial ID"
Vista
  1. Double-click the icon in the lower-right task bar that says "safely remove hardware"
  2. Click on "Properties", then "Details"
  3. Select "Device Instance Path" from the drop-down list
  4. The dongle ID will appear as the last part of a line, everything after the slash mark ("\")
Windows 7
  1. Navigate to Computer, then click on the dongle drive
  2. Right-click for Properties, then click "Hardware"
  3. Select Flash drive, then "Properties"
  4. Click "Details", then "Choose Device Instance Path"
  5. The serial ID is everything after the last slash mark ("\")
Windows 8
  1. Click "Desktop View", then "File Explorer"
  2. Right-click for Properties, then click "Hardware"
  3. Select Flash drive, then "Properties"
  4. Choose "Details", then "Choose Device Instance Path"
  5. The serial ID is everything after the last slash mark ("\")
Windows XP
  1. Right-click on My Computer, then click "Properties"
  2. Click the "Hardware" tab, then "Device Manager"
  3. Under Disk Driver, find the USB drive and double-click on it
  4. Click on the "Details" tab
  5. Make sure that "Device Instance" is chosen
  6. The Serial ID for the dongle will appear after the slash mark ("\")

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Frequently Asked Questions

  • 1) How do I install FlowJo?
  • 2) How do I locate the hardware address (HWA) for FlowJo licensing and 30-day trials?
  • 3) What are the different licensing options available?
  • 4) What is the price of an upgrade?
  • 5) What computer specifications are required to run FlowJo?
  • 6) How do I pay by credit card?
  • 7) Do I qualify for an academic discount?
  • 8) Should I buy a dongle or a serial number?
  • 9) Is my license compatible with Mac and Windows (PC)?
  • 10) Will the new v10 license work with older versions of FlowJo (v9, v8, v7, v6, etc.)?
  • 11) How do I find my dongle ID?
  • 12) Another list

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